General Solution Questions What does the Sam's Club® Business Web Site Solution include? The necessary steps and know-how to get online with a professional Business Web Site. Your basic service includes a prepopulated template specific to your industry along with an easy to use interface that you can use to customize your web site to your business. What does the Sam's Club Business or eCommerce Bundles include? The SAM's CLUB Business Bundles and SAM'S CLUB eCommerce Bundles contain everything that you need to get your business online with a professional look and feel, promote your business online through Business and Local directories as well as search engine submission and provides you the tools to manage and monitor it.  There are various packages in each category available.  For more information click here or call 1-877-726-7932 to speak with a sales associate. Am I committed in any way with the Sam's Club Business Web Sites?            Annual Plans SAM'S CLUB customer’s fees are fully refundable (100%) to the Member at any time during the service term. If cancelled, you are entitled to a refund of any unused portion, calculated on a pro rata basis without deductions, of the amount you originally paid for the service with certain restrictions mentioned below: If you request a refund during the first month, you will be refunded the first month of service, plus any months of service you have prepaid. After the first month, the current month of service (second month for example) will not be refunded, but you will be refunded any months of service you have prepaid. That after the first 30 days, any setup fees will not be refunded. The cost of domains or a registrar transfer can't be refunded. Extra services, like domain pointers, custom work, etc, are not refundable. There is no refund of the current month of service if the web site is considered a high traffic site (check our bandwidth policies for more information) or exceeds its bandwidth allocation. That this guarantee does not apply if a violation of any policy occurs. Month to month plans Customers can cancel their plan at anytime; however, if you cancel, you will not be entitled to a refund of any fees associated with that plan. What if I want a more robust site than the basic Sam's Club Business Web Sites package? Our Business and eCommerce Bundle packages offer a professional design that allows the site to be customized to your look including your colors and logos. There are various packages in each category available.  For more information click here or call 1-877-726-7932 to speak with a sales associate. Why do you need my email and other company information to get me started? The company information and email you supply at the time of sign up helps us give you a head start on your site. Once we know your company name and type we can provide you with a personalized structure for your e-business. Sam's Club Business Web Sites use your personal information for the purposes of generating your e-business. Additionally, from time to time we need to tell all our customers via email about service enhancements and other information that affects your online business. I'm not a technical person. What if I need help once my site is turned over to me? The Online Professor will come to your rescue! The Online Professor is available any time from the Management Console to: Assist you to create and make changes to your site Teach by showing you what to do on a practice site Additionally, you can access the text-based Help function from any area of the Management Console or contact Support at websitesupport@samsbiz.com or 877-SAMS-WEB What are the system requirements for using Sam's Club Business Web Site? You need: A PC running Microsoft Windows 95, 98, NT, 2000 or XP, or a Macintosh running MacOS 7.0 or newer Microsoft Internet Explorer or Netscape Navigator version 4.x or higher. An email account from any provider you choose, including free services like Hotmail. An Internet connection (modem, cable or other) capable of a minimum speed of 28.8 kbps. A monitor resolution of at least 800x600 I would like to sign up with a free ISP (Internet Service Provider). Will this work with the service? Absolutely. You may use any ISP you choose with this solution. Can I sell products with my Sam's Club Business Web Site? Yes! Included in the eCommerce website is full-service shopping cart capability and, if you choose, the ability to accept and process credit card orders online. If you select the merchant account feature, we will provide you with a discounted online merchant account and very low merchant account rates. We use Secure Socket Layer (SSL) software to protect your transactions, data and your customers' data from fraud. Of course, you can sell products via your site without a merchant account by taking orders over the phone, mail or fax and collecting payment in the form of checks or money orders. I'd like to accept appointments and reservations online at my site. Is this possible? Yes! This Business and eCommerce website solutions have a powerful, easy to use Reservations feature. (This feature not include with the starter website) From the Management Console, located under the Admin tab, go to "Working With My Site", click "Add A Page" and choose the Reservations function. Then click on your newly created Reservations page to personalize it. I already have a site. Will you host it for me? To ensure we have ample storage space for sites, we do not host sites that are not utilizing our service. Who makes changes to my site once it's turned over to me? You do, which means you have complete control over your online business. The easy to use Management Console (located under the Admin tab) is where you will add, delete and edit pages on your site. You can access this feature by selecting "edit my web site" at the home page. You have password-protected access to the Management Console 24 hours a day, 7 days a week. Once you make a change on your site, it's live on the Internet. Can I have files for my visitors to download on my site (e.g., Real Audio or Video, Adobe Acrobat PDF's, etc.)? Yes.  You can make files available for download from your site (downloaded files can not be made available for purchase). Can I get more space than 20 megabytes? Yes, for an additional fee of $9.95 per 5MB of additional space. Contact websitesupport@samsbiz.com or 877-SAMS-WEB with your request. Can I use my own domain name (or the domain I am planning to get soon)? Yes. You can easily point an existing domain to your website.  If you chose the Business, eCommerce or any bundle package a domain name is inlcude (not include with the starter website offering).  How will I get people to come to my site? Marketing functions help you attract first-time visitors and encourage repeat visits. Through the "Marketing Tools" function of the Management Console you can create and exchange banner ads and even create email newsletters (e-newsletters) using our message templates and send them to your customers. Once you have visitors coming to your site, use Polls and Surveys or track what they purchase to deliver information to them that's specific to their interests. We also have Search Engine Submission, Pay-per-Performance advertising and Business Listing products available to help promote your site on the Internet.  For more infomation on any of our advertising packages click here or call 1-877-726-7932. I want to list my site with Search Engines and Directories. Can you help? Yes! We specialize in search engine marketing and have various programs to get your site visible to all the major search engines and directories.  For information on our search engine marketing services, click here or call 1-877-726-7932. How can I tell who visits my site? Site Analysis includes sales reports, lead tracking, ROI reports and site traffic reports. A visitor registration field is standard on site as an avenue for you to gather customer emails and other information. Visitor data available includes: name, user name, password and email address. How safe is my information online? We currently meet the industry standards for information security. Your site is password protected (with a password that you create) so that only those who know your password can edit your site. All credit card transactions made on member sites are protected using Secure Socket Layer (SSL) software. Once a credit card has been accepted on a site, the credit card information moves through our processing network to the merchant account-processing network. These transactions are also encrypted to protect them from fraud. Additionally, your personal privacy is of utmost importance to us. We will not share your personal information (or your Web Site visitors' personal information) with third parties without your permission. I've heard about sites being "down" for technical reasons. Will this happen to my site? There will be short periods of scheduled "down" time when the servers will be undergoing updates and maintenance. We will make every effort to schedule these during non-peak traffic times. You will be notified in advance via email of these planned updates. Additionally, as with any ISP (Internet Service Provider) we may experience random "down" time. Have a question not answered here? SAM'S CLUB Business Web Sites offers information and support at websitesupport@samsbiz.com or 877-726-7932. .